Política de reembolso

Returns and refunds
Last updated: October 21, 2026. This policy applies to orders delivered in the United States.

How to request
Email ecomerceusd@gmail.com within 30 days of delivery. Include your order number and what went wrong.

Damaged, wrong, or missing items
Send photos of the item and the packaging. If we confirm the problem, we refund the item and the shipping you paid, or we send a replacement. You do not ship the item back unless we ask. We do not have a returns center in the United States.

Changed your mind
Email us before sending anything back. If we accept the return, you pay the return shipping, and we refund the product price after we receive the unused item.

Timing
Approved refunds go back to the original payment method within 10 business days after we approve the request, or after we receive the return when a return is required.

Exceptions
We do not refund items that were used or damaged after delivery, except when we sent the wrong item or it arrived damaged.